GURUGRAM- Air India (AI), India’s leading global airline, has launched ‘Fare Lock’, a new feature on airindia.com and the Air India mobile app, enhancing travel planning flexibility.
‘Fare Lock’ allows customers to reserve a selected fare for 48 hours for a nominal fee, helping them finalize their travel plans without worrying about fare fluctuations or availability. This feature is available for flights at least 10 days from the booking date.
Air India Fare Lock
Customers select their preferred flight, opt for ‘Fare Lock’ during booking, and pay a non-refundable fee to use the service.
They can then confirm their bookings at the pre-selected fares via the ‘Manage Booking’ option on the website or app.
Fare Lock is available at the following fees (inclusive of taxes) varying by route and applicable per passenger per ticket:
| Nature of Flight | For Flights Departing India | For Flights Arriving in India |
| Domestic India Flights | INR 500 | INR 500 |
| Short-Haul International | INR 850 | USD 10 |
| Long-Haul International | INR 1500 | USD 18 |
Fare Lock, a new addition to Air India’s expanding portfolio of ancillary services, aims to enhance the overall travel experience for its customers.
By utilizing advanced technology and integrating the service with Amadeus in the booking flow, Air India continues to lead in meeting the diverse needs of its customers.
The Gurugam-based carrier is set to deploy Airbus A350-900 on long-haul international flights to the United States and Canada and the introduction of such features will greatly benefit its passengers.
Further, Air India should improve its customer service, focus on enhancing its widebody fleet, and train their staff to handle emergencies.
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