MUMBAI- As the merger between Air India (AI) and Vistara (UK) begins, they have announced that Club Vistara, Vistara’s frequent flyer program, will soon merge with Air India’s Flying Returns program.
Through this move, Vistara promises its loyal customers an expanded global network and a larger fleet to elevate their flying experience. In this article, we deeply dive into what the combined loyalty program would look like post the merger.
Club Vistara Merging with Flying Returns
Club Vistara is the most impressive and fastest-rewarding frequent flyer program in the Indian skies. It has four tiers i.e. Base, Silver, Gold, or Platinum.
As we all know, the integration process is underway, pending some regulatory approvals. Vistara says that the Club Vistara (CV) membership will seamlessly transition into Air India’s Flying Returns program.
The Club Vistara program will remain operational until the integration is fully realized.
Here’s how it will they will merge both loyalty programs:
Tier Status and Points Transfer
Members’ tier status will be determined by the cumulative points from both programs, ensuring that everyone retains or improves from their current Club Vistara tier status. Post-merger, the Flying Returns program’s rules will take precedence.
Validity and Redemption of Points
On migration day, CV Points and Tier Points will transfer to Flying Returns at a 1:1 ratio, with a guaranteed validity of at least one year, regardless of the original expiration date.
Bookings and Vouchers
All future bookings will transition smoothly, with updated flight details provided post-migration. Existing bookings will adhere to Flying Returns’ rules thereafter. Moreover, all unutilized upgrades and complimentary flight vouchers will remain valid under the new program.
Co-brand Cards and Personal Data
Vistara is yet to update regarding the Club Vistara Co-brand Cards and has announced that the communication will be out shortly.
Data Privacy & Opt-Out Option
Vistara says that the transition process includes a thorough evaluation of members’ data by authorized representatives, ensuring the utmost confidentiality. All CV members will receive a notification regarding the migration.
Vistara also gives an option to the members to opt out of the migration to Flying Returns, by informing them within 21 days of receiving the notification. However, this will limit the use of accrued benefits to the lifespan of the Club Vistara program.
Bottom Line
Vistara has committed to making this transition as smooth as possible for its valued members, with further updates to be shared in the coming months.
Vistara, a symbol of modern aviation excellence, has consistently set the bar high with its unparalleled service, innovative offerings, and commitment to passenger comfort.
The airline’s merger with Air India certainly marks the end of an era, but at the same time the beginning of a new chapter in Indian aviation.
While I (Ramprasath K) hope the legacy of Vistara will live on as it becomes part of a larger fleet, here’s to Vistara – an airline that was not just a carrier, but a cherished part of our travels!
Note: The article is written by Ramprasath K, a frequent traveler and member of Club Vistara, and is edited by Bhavya Velani, editor-in-chief of Aviation A2Z.
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