LUTON- UK-based carrier easyJet has launched a cutting-edge Integrated Control Centre (ICC) in Luton to oversee its daily operations, managing approximately 2,000 flights.
This new facility leverages AI to enhance decision-making processes, improving customer experience. For instance, AI tools predict standby crew needs and recommend optimal crew planning.
easyJet AI Control Centre
Over 250 specialists work around the clock in the ICC, handling more than 340 aircraft, transporting up to 300,000 customers daily to 35 countries, across 1,000 routes, and to 155 airports.
The state-of-the-art center features experts in route planning, crew allocation, aircraft maintenance, and live customer communications, all working to ensure safe and timely flights.
The ICC is designed for optimal efficiency and comfort, featuring natural daylight, low noise levels, and customizable desk lighting. It also includes a relaxing rest area with reclining chairs, calming dark green walls, and ceilings.
Further, the team now has access to Jetstream, a generative AI tool providing instant access to policies, procedures, and information, enabling swift resolution of operational issues.
Soon, AI-led technology will also be available to our crew. This tool consolidates information from eight operational manuals, making 3,000 content pages easily accessible.
CEO Remarks
Johan Lundgren, CEO of easyJet, remarked:
“We’re thrilled to have our new operations control centre ready for the summer season, providing our team with a state-of-the-art facility to manage up to 13,000 flights weekly.
“At easyJet, we recognized the potential of data early to enhance customer experience and operational efficiency, allowing us to offer a better flying experience for our passengers, crew, and pilots. Although often invisible, our technology is actively at work both in the air and on the ground. It helps us accurately predict food and drink needs for specific routes, reduces food waste, supports predictive maintenance, and ensures we have the right aircraft on the right routes to meet demand.
“We remain committed to investing in AI, with a rapid deployment team handling 250 active use cases across our operations, scheduling, customer service, booking experience, and easyJet holidays.”
AI to Resolve Operational Issues
Gill Baudot, Director of Network Control at easyJet, said:
“Every day, my team is dedicated to safely transporting over a quarter of a million passengers, navigating the complexities of Europe’s busy airspace.
“Equipping our team with generative AI tools accelerates decision-making to quickly resolve operational issues. We see numerous opportunities to build on our progress and enhance our capabilities shortly.”
“AI is also revolutionizing our customers’ travel experiences, enabling them to fly where and when they want. Its predictive capabilities are already freeing up over a million additional seats annually. Each month, thousands of aircraft are swapped to deploy larger planes on high-demand routes, offering up to 50 more seats per plane. This results in lower prices for passengers and fuller flights.”
“We’ve been using predictive maintenance for years to identify when parts need replacement, avoiding technical delays. AI also helps predict standby crew requirements in advance, minimizing delays and disruption costs.”
“Additionally, our aircraft are being equipped with new software for real-time interaction with European air traffic control. AI improves the accuracy of pinpointing aircraft locations, speeding up journeys and reducing emissions.”
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