MUMBAI- Microsoft experienced a global technical problem on July 19, 2024, affecting millions of Windows users. The issue caused the “Blue Screen of Death” error, forcing computers to shut down or restart.
The outage impacted multiple sectors worldwide, including airlines. The issues has been originated from a Crowdstrike software update for Microsoft Windows systems.
Microsoft Outage Hits Airlines
Airlines worldwide suffered significant disruptions. As of 6 a.m. ET on July 19, 1,390 flights were canceled globally out of 110,000 scheduled flights, according to Cirium.
Delta Air Lines paused its global flight schedule due to the issue.
AirAsia reported impacts on its core reservation and check-in system. Cebu Pacific Air resorted to manual processing. Singapore Airlines experienced technical difficulties but maintained flight operations.
At Taiwan’s Taoyuan International Airport, Jetstar, Hong Kong Express, Jeju Air, and Scoot implemented manual check-ins. Dubai International Airport briefly faced check-in issues but returned to normal operations.
In India, Delhi’s Indira Gandhi International Airport and six airlines reported technical problems. Jaipur International Airport stated the outage affected flights nationwide.
South Korea’s Incheon International Airport saw disruptions for Air Premia, Easter Jet, and other airlines. Korean Air, using Amazon Web Services, remained unaffected.
Airlines Status in India
Air India reported temporary disruptions to their digital systems. IndiGo faced issues with Microsoft Azure, leading to longer wait times at contact centers and airports.
Akasa Air and SpiceJet also reported service disruptions. Akasa Air’s online services, including booking and check-in, became temporarily unavailable. SpiceJet faced difficulties in providing flight disruption updates.
Microsoft acknowledged the problem on social media platform X, stating they were taking mitigation actions and seeing continuous improvements in their services.
Microsoft reported fixing the underlying cause but continued working on residual impacts. Some services have been restored, while others remain disrupted.
Other Things you need to Know
The outage affected global banks, medical services, and critical infrastructure. The UK’s National Health Service and a major German health facility experienced IT delays. Banks, broadcasters, and supermarkets in Australia, New Zealand, and the UK also faced issues.
The White House National Security Council acknowledged the incident and began investigating its impacts. The UK government held an emergency meeting to address the outage.
This widespread disruption highlights the vulnerability of global systems to software updates and the need for robust contingency plans across various sectors. The incident underscores the interconnectedness of global IT infrastructure and its impact on critical services.
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