DALLAS- Southwest Airlines (WN) faced major travel disruptions across the US on Tuesday due to a computer system outage, marking the second such incident in four months.
The glitch, caused by a firewall failure, prompted the Federal Aviation Administration (FAA) to temporarily ground all Southwest flights, impacting thousands of travelers.
Southwest Airlines System Outage
Southwest reported that the issue arose from a vendor-supplied firewall failure, leading to a loss of connection to operational data. This resulted in the grounding of over 1,500 flights and delays for tens of thousands of passengers.
The travel chaos began in the afternoon, with many passengers stranded on planes or at airports without clear information on when flights would resume.
Frustrated travelers took to social media to voice their grievances, with some reporting that they were told the delays could last up to six hours.
What to do if you are Affected?
If you’re affected by the disruptions, here are some tips to help you navigate the situation:
- Check Flight Status Regularly: Use the Southwest Airlines website or app to monitor your flight status. Due to high traffic, these platforms may be slow, so keep checking.
- Contact Customer Service: Reach out to Southwest Airlines customer service for assistance, but be prepared for longer wait times due to the high volume of inquiries.
- Explore Alternatives: If your flight is significantly delayed or canceled, consider booking with another airline or using ground transportation if possible.
- Stay Informed: Follow news updates and Southwest’s official social media channels for real-time information.
- Prepare for Delays: If you’re at the airport, make sure you have essentials like snacks, water, and entertainment, as delays might be longer than expected.
Southwest Airlines has apologized for the inconvenience and is working to resume normal operations as quickly as possible. They appreciate their customers’ patience during this challenging time.
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